Latest Updates

Latest DSA update

7th May, 2020

DSA has been preparing for what the current Coronavirus (COVID-19) outbreak means for us now, and what it might look like for us all in the coming months.

There is no doubt that all Australians are facing significant changes to our way of life which could last for quite some time. The situation is changing day by day and we are all having to make adjustments to accommodate the changes on an almost daily basis.

Our Number 1 priority is and always will be safeguarding our participants and we continue to closely follow the guidance of the Department of Health ( and NSW Health (

There is no doubt that COVID-19 will continue to impact the way we operate at Disability Services Australia even as restrictions begin to ease. Please be assured that we are responding responsibly in line with government and medical advice and we are planning for a gradual return to a ‘new normal’ in the coming weeks and months.

What is DSA doing to create a safe environment?

  • All DSA sites have put in place measures to limit access to non-essential visitors, enhance personal hygiene and infection control activities and implement social distancing.
  • DSA’s Employment Solutions (DES & SLES) and Packaging Solutions (ADE) sites are operating on a ‘business as usual’ basis at all sites.
  • After careful consideration we made the difficult decision to suspend our Community Solutions (Day Programs). We’ve made this decision because of unacceptable challenges in ensuring the safety of our participants and their support staff, maintaining effective infection control and social distancing requirements.
  • DSA’s Support Coordination services remain active.
  • Staff providing 1:1 support to participants have scaled back support in the community to essential access only and increased supports in the home with appropriate PPE.
  • Services will remain suspended until it is safe to resume service delivery and we will keep you informed as we continue to monitor changing conditions. We will post regular updates here on our website with a dedicated page with information for participants, families and carers:

  • Our Home Solutions and Mentoring Services (Supported Independent Living Services) will continue to operate with plans in place to support participants and their support staff through isolation if required.

For people who are still accessing DSA services

The main message from the Department of Health is that everyone must practice good hygiene to protect against infection & social distancing to slow the virus spreading. Social distancing means limiting physical contact or sharing spaces with people.

Staff or participants displaying any symptoms of Coronavirus, will be isolated until they can be sent home and will require medical clearance before returning.

There are a number of Easy Read resources available on our website and from your DSA contact person. Our website will have regular updates so please check this site regularly.

What are the next steps?

We continue to monitor the changing situation, current health advice and evaluate the impact on our service.

As always, you should feel free to call your key DSA contact person if you have any concerns about your family member or the service.

We will be continuing to monitor the information provided by the government to ensure the best response in keeping people safe and infection free.

At some point, this may mean our service will need to close for a period of time. We are working on contingency planning to reduce the impact on our participants and staff.

We will keep you informed & let you know as soon as possible if this is happening.

If you are concerned that you or someone you know may be infected:

  • Please notify us ASAP so we can support you.
  • There is a national 24/7 telephone service for people who are concerned about contact with a possible Coronavirus case. If you think you may be infected you can call the hotline on 1800 020 080.
  • Suspected Coronavirus patients can present in person to a GP clinic, a dedicated respiratory clinic or to a hospital Emergency Department if they call ahead.

Previous DSA Updates

Update 27th March, 2020

Update 20th March, 2020

Update 24th March, 2020

Further information

For the latest Australian Government updates, visit:

Useful resources

Staying safe from Coronavirus

Coronavirus and mental health

NDIS Talking Points about Coronavirus

About Coronavirus – the NDIS

The Department of Health has produced a series of easy read posters and simple explainer videos around Coronavirus, that are short but highly informative.

Stay Informed

Good hygiene starts here

Help stop the spread

Social distancing

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