Latest Updates

Latest DSA update

12th June, 2020

There is no doubt that all Australians are facing significant changes to our way of life which could last for quite some time. The situation is changing day by day and we are all having to make adjustments to accommodate the changes on an almost daily basis.

Our top priority is and always will be safeguarding our participants and we continue to closely follow the guidance of the Department of Health ( and NSW Health (

There is no doubt that COVID-19 will continue to impact the way we operate at Disability Services Australia even as restrictions begin to ease. Please be assured that we are responding responsibly in line with government and medical advice and we are planning for a gradual return to a ‘new normal’ in the coming weeks and months.

What is DSA doing to create a safe environment?

  • All DSA sites have put in place measures to limit access to non-essential visitors, enhance personal hygiene and infection control activities and implement social distancing.
  • DSA’s Employment Solutions (DES & SLES) and Packaging Solutions (ADE) sites are operating on a ‘business as usual’ basis at all sites with a blend of on-site and remote supports.
  • After careful consideration we made the difficult decision to temporarily suspend our Community Solutions (Day Programs). We made this decision because of unacceptable challenges in ensuring the safety of our participants and their support staff, maintaining effective infection control and social distancing requirements.
  • We continue to monitor changing conditions and are pleased to advise that we are commencing a trial return to service at 3 sites: Taren Point, East Hills and Blacktown. We will provide updates on the trial progress over the coming weeks.
  • Staff providing 1:1 support to participants have scaled back support in the community to essential access only and increased supports in the home with appropriate PPE.
  • Our Home Solutions and Mentoring Services (Supported Independent Living Services) will continue to operate with plans in place to support participants and their support staff through isolation if required.

If you are concerned that you or someone you know may be infected:

  • Please notify us ASAP so we can support you.
  • There is a national 24/7 telephone service for people who are concerned about contact with a possible Coronavirus case. If you think you may be infected you can call the hotline on 1800 020 080.
  • Suspected Coronavirus patients can present in person to a GP clinic, a dedicated respiratory clinic or to a hospital Emergency Department if they call ahead.

Previous DSA Updates

Update 4

Update 3

Update 2

Update 1

Further information

For the latest Australian Government updates, visit:

Useful resources

Staying safe from Coronavirus

Coronavirus and mental health

NDIS Talking Points about Coronavirus

About Coronavirus – the NDIS

The Department of Health has produced a series of easy read posters and simple explainer videos around Coronavirus, that are short but highly informative.

Stay Informed

Good hygiene starts here

Help stop the spread

Social distancing

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