About Your Role:As our Participant Champion you will work proactively with the Participants to effectively utilise their NDIS plan. You will be the primary contract between DSA and the participant, their carers, and families.As DSA’s personalised Relationship/Accounts Manager you will ensure our services are set up to best meet their satisfaction of service and goals attainment reviews and prepare participants or their NDIS plan review.You and the other Participants Champions will support our Participants throughout the life of their NDIS Plan during their Journey with DSA.Key Responsibilities:Ensure participants are supported in decision making;Regularly meet with local managers and key stakeholders to ascertain service delivery capacity and assist in the effective use of service delivery to maximize participant outcomes;Provide financial costing breakdown to participants and their supports for services; DSA Services AgreementsConduct satisfaction and goal attainment reviews throughout the life of the plan to ensure quality of services received by DSA and track progress towards goals;Critically review the Participants NDIS plans for additional opportunities and identify gaps in funding;Implement strategies to support participants to maximize their NDIS funding contracted to DSA;Attend expos and/or relevant events as requested to represent DSA and promote Products and Services;Maintain and track NDIS funding, enquires, Participant files and documentationAbout You:Ideally you will haveKnowledge of the NDIS/Funding.Account Management/Relationship Management experience.Proven track record to meet and exceed targets and KPI’s.Sales Experience, but not essential.Excellent customer service skills, and the ability to build a productive relationship with people with a disability/key stakeholders.Ability to read, interpret financial data and conduct simple analysis & reporting.Valid NSW Driver's License and ability to travel to meet participants face to faceCOVID 19 Vaccination or medical exception.About DSA:Disability Services Australia provide pathways for people with a disability into independent accommodation (SIL) and employment (mainstream and supported). Scope and DSA came together in late 2021 to form one of the largest non-for-profit disability service providers in Australia. We support people with physical, intellectual, and multiple disabilities to achieve their goals, providing services to thousands or people across New South Wales and Victoria. Our Mission is to enable each person to live as an empowered equal citizen. Interested: Apply online todayTo apply online, please click on the appropriate link. To work at DSA, the successful applicant must undergo a NDIS Workers Check and a NSW Working with Children Check. It is also a requirement under NSW Health for all disability support workers to have had their vaccination or a medical exemption. DSA is an EEO employer with a diverse workforce. We encourage applications from all members of the community. 75000AUDKingsgrove2208
