About Us:Disability Services Australia (DSA) is a dynamic, values based not-for-profit organisation supporting roughly 3000 people with a disability. We have an innovative and supportive culture, guided by our values of Courage, Commitment, Connection, and Respect which is imbedded in everything we do. We support people to develop the skills and capabilities they need to gain independence and participate in society. We take pride in enabling opportunities for choice, inclusion, and achievement for people with a disability, and celebrate when we see firsthand the difference the right support can make in a person’s life.About Your Role:As our Customer Experience Officer, you pioneer new paths and see possibilities where others may not. Serving as a primary contact between DSA and the participant, you will be responsible for developing strong relationships with participants, carers and families offering DSA products and services that best meet their individual goals and needs. In addition, this instrumental role will require you to understand an interpret participant NDIS plans, track the satisfaction of services delivered by DSA against participant goals and prepare them for their NDIS plan review. This role is a great opportunity for a bold, solutions focused individual to make a real difference to the lives of others. This is a permanent full time position.Regionally based applicants will be considered, the position will work as part of a team of three that will cover geographies including greater Sydney, Illawarra and Shoalhaven, Central Cost and Newcastle.Key Responsibilities:Ensure participants are supported in decision making;Regularly meet with local managers and key stakeholders to ascertain service delivery capacity and assist in the effective use of service delivery to maximise participant outcomes;Provide financial costing breakdown to participants and families for services;Conduct satisfaction and goal attainment reviews throughout the life of the plan to ensure quality of services received by DSA and track progress towards goals;Critically review the customer NDIS plans for additional opportunities and identify gaps in funding;Implement strategies to support participants to maximise their NDIS funding contracted to DSA;Attend expos and/or relevant events as requested to represent DSA and promote Products and Services;About You:You are a champion for change who strives to achieve better results. You are driven and have demonstrated experience meeting and exceeding performance base targets. You consider your communication and interpersonal skills to be your greatest strengths, and have the ability to build effective partnerships with participants and internal/external stakeholders. With your prior experience in sales or account management, your stakeholder management and negotiation skills are exceptional. Importantly, you have a passion for the sector and relate to our mission and values.Additional requirements:Extensive knowledge of the NDIS;Demonstrated direct customer selling experience;Proven track record to meet and exceed sales targets and KPIS;Excellent customer service skills;Ability to coach and mentor staff;Ability to read, interpret data and simple analysis;Current or willingness to obtain Working With Children Check & NDIS Worker Check. Valid NSW Driver's Licence.How to Apply:To apply, please click on ‘Apply for this job now’.Employees currently identified as part of an upcoming CHL redeployment process will be given priority consideration for this role. Position Description 70000AUDKingsgrove2208
