Information for Participants, Families and Carers

The following information is provided for the broader DSA community of families, carers and visitors. We are here to support you during this time and to work together to help reduce the spread of COVID-19 in the community. We provide regular updates in this section of our website as new information becomes available.

Thank you for your understanding and continued support.

Visitor restrictions

As government advice about COVID continues to be updated daily, it’s vital that we all continue closely monitoring the circumstances and what they mean for our participants, ourselves and our loved ones.

We continue to follow the directives of NSW Health and ensure constant monitoring as there is some indication that border restrictions may soon be eased, hotspots emerge and change frequently, and the daily list of places requiring self-isolation and testing continues.

As restrictions continue easing, DSA is working hard to ensure our participants are able to engage in their regular activities as much as possible. Measures  have been put in place to ensure we do this as safely as possible for our participants and employees.

Visitor restrictions continue to be implemented at our Home Solutions and Mentoring Services sites. We have plans in place for any potential worsening of the situation.

Additional COVID-19 precautions and protocols are in place across all our services and sites, to help keep our participants, their friends and families, our employees and the communities we work in safe.

The measures include:

  • Site access measures (temperature checking, visitor registers and illness/travel history questioning) and strict additional hygiene and cleaning.
  • Support staff wearing a medical grade face mask in all our services 
  • Infection Control Leads ensure enhanced cleaning and hygiene measures are in place at all sites. 
  • Updated site access controls and visitor guidelines
  • Additional training and support for our staff

On site measures

All DSA staff involved in supporting our participants are wearing a medical grade face mask at work to minimise the potential spread of infection until further notice. We continuously ensure that all our sites have sufficient supplies on hand. 

We have developed procedures to enact should we have a close exposure or confirmed diagnosis of infection.

All our sites continue to limit access to non-essential visitors, enhance strict personal hygiene and infection control measures and implement social distancing.

These are important measures that can help protect our participants and employees as well as reduce the spread of COVID-19 in the community.

We all play a role in keeping ourselves, our families, participants and communities safe.

Additional training and supports for staff

Our COVID Response Team meets regularly to consider the current health advice and the impact on our services, and ensuring the best response in keeping people safe and infection free.

Each DSA site now has nominated Infection Control Leads, responsible for ensuring all infection control measures are being followed.  They monitor compliance with DSA policies, protocols and NSW Health directives in supporting team members, participants and visitors at our sites to be COVID safe.

We continue to follow procedures and protocols developed in the early days of the pandemic. Our clear focus is to keep our community, participants and people as safe as possible, and provide essential supports as needed. It is important that we all remain vigilant and mindful of site access controls, social distancing and enhanced hygiene requirements.

DSA has a suite of COVID-19 specific training for staff including the Department of Health’s Infection Control module. 

Staff have access to the latest information and useful resources through a dedicated COVID-19 section on our intranet, as well as receiving regular email and SMS updates.

Further information

For the latest Australian Government updates, visit: or

Useful resources and guidance

COVID-19 information for people with disability

Department of Social Services’ Information and Referrals for people with disability

Staying safe from Coronavirus

Coronavirus and mental health

NDIS Talking Points about Coronavirus

About Coronavirus – the NDIS

The Department of Health has also produced a series of simple explainer videos around Coronavirus, which are short but highly informative.

Stay Informed

Good hygiene starts here

Help stop the spread

Social distancing

Keep your mob safe

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