Information for Participants, Families and Carers

The following information is provided for the broader DSA community of families, carers and visitors. We are here to support you during this time and to work together to help reduce the spread of COVID-19 in the community. We will provide regular updates in this section of our website as new information becomes available.

Visitor restrictions

We are implementing additional COVID-19 precautions across all our services based on the latest advice provided by NSW Health to all disability service providers.

As the spread of COVID-19 continues in Victoria, and in a growing number of areas of NSW, particularly South Western Sydney, these additional measures will help keep our participants, their friends and families, our employees and the communities we work in safe.

The new measures will include:

  • Support staff wearing a face mask in all our services
  • Updated site access controls and visitor guidelines
  • A return to remote support in our SLES and DES employment programs
  • Additional training and support for our staff

The use of face masks

NSW Health has recommended staff involved in supporting our participants should wear a mask to minimise the potential spread of infection. All DSA support staff will wear a face mask while at work until at least the end of July and we are in the process of ensuring all our sites have sufficient supplies on hand.

All our sites continue to limit access to non-essential visitors, enhance personal hygiene and infection control and implement social distancing.

Site access measures (temperature checking, visitor registers and illness/travel history questioning) and additional hygiene and cleaning are in place at each of these sites.

These are simple but important measures that can help protect our participants and employees as well as reduce the spread of COVID-19 in the community.

Now is not the time to be complacent. We all play a role in keeping ourselves, our families, participants and communities safe.

We sincerely thank you for your understanding.

Additional training and supports for staff

The procedures and protocols DSA developed in the early days of the pandemic have served us well so far and it is important that we all remain vigilant and mindful of site access controls, social distancing and enhanced hygiene requirements.

DSA has a suite of COVID-19 specific training for staff including the Department of Health’s Infection Control module.

To ensure our staff have access to the latest information we have developed a dedicated COVID resource site on our intranet as well as providing regular email and SMS updates.

Further information

For the latest Australian Government updates, visit: or

Useful resources:

Department of Social Services’ Information and Referrals for people with disability

Staying safe from Coronavirus

Coronavirus and mental health

NDIS Talking Points about Coronavirus

About Coronavirus – the NDIS

The Department of Health has also produced a series of simple explainer videos around Coronavirus, which are short but highly informative.

Stay Informed

Good hygiene starts here

Help stop the spread

Social distancing

Keep your mob safe

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