Latest Update

With the evolving COVID outbreak across NSW, NSW Health are regularly updating their advice to disability service providers and the communities we operate in.

Current changes to our services

DSA is continuing to implement COVID-19 precautions and infection control measures across all sites to help keep our participants, their friends and families, our employees and the communities we work in safe.

It is vital you do not attend any of our locations if you are unwell, have been to a close or casual contact location, or have been identified as a close contact.

SIL/SDA sites across NSW

  • Visitors are not allowed on site unless they are providing essential care functions.
  • Participants should not leave the site unless it is for essential reasons.
  • Participants in Canterbury-Bankstown, Fairfield, Liverpool, Blacktown, Cumberland, Parramatta, Georges River, some suburbs of Penrith, Campbelltown, Bayside, Strathfield and Burwood LGAs of concern must not leave the site unless it is for essential reasons, can exercise outdoors for no more than 1 hour per day, and from 12:01 AM Monday 23 August must comply with the 9:00PM to 5:00AM curfew.
  • Participants can continue to access any medical appointments they have scheduled including essential clinical supports.
  • Participants can continue to exercise outdoors in line with the current restrictions.
  • External community participation providers are not allowed access into any site. Employees should speak to participants who may have scheduled activities with an external provider to reschedule these supports, unless they are to access exercise or to purchase essential goods.
  • Participants should be encouraged to shower and change their clothes after accessing the community.
  • Employees must continue to wear a surgical mask while on site. Participants are strongly to encouraged to also wear a mask.

Social Connections services in NSW

  • All DSA Social Connections (Community Solutions) sites in NSW are closed until further notice.

Drop-in Support

  • Drop-in supports outside Greater Sydney will continue in line with current community restrictions.

For Greater Sydney locations:

  • Drop-in support will not participate in community access unless to support participants to purchase essential goods, exercise, or attend a medical appointment.
  • Participants with planned non-essential community access will be encouraged to change to in home support.

Packaging Solutions

Our Packaging Solution sites will remain open with enhanced infection control measures in place.

Employment Solutions

All DES and SLES sites are closed and are providing online servicing.

DSA Offices

All NSW offices are now closed to comply with the latest health orders and office-based employees are working from home.

Continuing our COVID-Safe practices

We all play a role in keeping ourselves, our families, participants, and communities safe. It is important we continue to work together to ensure all DSA locations remain COVID safe environments for our participants, team members and community. All DSA employees continue to be on alert, and it is essential that we are vigilant in monitoring for symptoms.

Our focus and priority remain the health, safety and wellbeing of our participants and employees. It is vital we all continue closely monitoring the circumstances and what they mean for our community We are closely monitoring close and casual case locations in NSW and interstate and anyone who has attended these sites or is displaying even the mildest of symptoms, is required to get tested and follow the relevant self-isolation guidelines.

Mask wearing at all DSA locations

All DSA employees are required to wear a surgical face mask while on site or providing direct support to participants. Participants are strongly encouraged to wear a face mask in line with the latest Public Health Order.

Sign in protocols at all sites

Site access controls are in place at all DSA locations, and we ask that all visitors continue to complete a temperature check and registration by answering our COVID questions before entering.

All business premises in NSW are now required to use the Service NSW QR codes and employees and visitors to sites will be required to use a smart phone to check in via Service NSW before entering the site. SIL participants who usually live at a site are not required to check in.

DSA’s usual registration protocols should then be followed for that site (which may be via a kiosk, app or paper-based system).

COVID measures in place

Our COVID Response Team meets regularly to consider the current NSW Health advice and the impact on our services and ensure the best response to keep people safe.

  • Site access measures (temperature checking, visitor registers and illness/travel history questioning) and strict additional hygiene and cleaning.
  • The wearing of face masks is mandatory where social distancing is not possible. Sites have sufficient supplies of face masks on hand.
  • Infection Control Leads ensure enhanced cleaning and hygiene measures are in place at all sites.
  • Regularly updated site access controls and visitor guidelines.
  • · Additional training and support for our staff.
  • Each DSA site has a nominated Infection Control Lead, responsible for ensuring all infection control measures are being followed.
  • We have developed procedures to enact should we have a close exposure or confirmed diagnosis of infection at a site.

Getting in touch

Please call your key contact person if you have any questions or concerns. Alternatively, you can call our Connections team on 1300 372 121.

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