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‘Our vision is simple.  Our son will have a real life – full of meaning and opportunities to do the things that he is interested in’.

Parent (Resourcing Families website) 


DSA's milestone decision to make the personal goals and aspirations of people with a disability and their families ourmain priority in the way we design and plan for service delivery, was a unique approach and completely different from the historic "one size fits all" system.

This is DSA's personalisation journey involving the whole organisation and inviting families, community and staff to work collaboratively and in partnership with us.  We are progressing positively and looking forward to a promising future.



Personalisation is about putting people with a disability firmly in the driving seat, building a system of care and support that is designed with their full involvement and tailored to meet their own unique needs.


We would like to consult with people with a disability and their families to find out what improvements you want and give you the chance to shape DSAs future. Phone 0407 996 564 or email

Self-direction, for all people with a disability is our aspiration and we are committed to realising this goal.  Much is still to be accomplished including major changes in our systems and processes and a significant shift in the way we approach personalised planning. 

Click on the link below to read  DSAs Summary Charter for Personalisation

DSA_ PersonalisationCharter_Summary_External_Sep2012_V2.pdf


People have always been at the heart of the services DSA provides so when the Australian Government signed the International Convention on the Rights of Persons with Disabilities, DSA was ready to commit to our responsibilities as a service provider, an advocate for people with a disability and a community leader.

The National Disability Strategy (NDS) approved by the Council of Australian Governments (COAG) in February 2011 is a ten year plan to improve the lives of people with disabilities, their families and carers. The NDS provides direction for the work DSA does for the whole community as a leader in the disability sector and most importantly our endeavours to support the human rights of each person ‘one-person at a time'. The introduction of a National Disability Insurance Scheme is at the heart of Australia’s commitment to the rights of all people with a disability.

Consistent with the NDS are DSAs key planning and focus areas which support:

  • Inclusive and accessible communities
  • Disability rights protection, justice and legislation
  • Economic security
  • Personal and community support and participation
  • Learning and skills for people with disability
  • Health and well-being for people with disability

We currently find ourselves in a significant and exciting time, one that sees the disability sector being challenged to transform culturally, systemically and structurally. This is a critical and opportune time for DSA to reflect on what we do and how we do it.

DSA recognises that there are profound philosophical and policy changes needed in the disability sector and we are taking significant steps towards working through both the opportunities and the challenges that come with the changing landscape.

It has started with the Senior Leadership Team taking an objective look at where we are and where we would like to be. This has led to:

  • The development of a strategic vision and plan for personalisation.
  • Recognition that this is more than a cultural shift, achieving true personalisation requires a ‘whole of organisation collaborative approach’ and a redesign of everything we do.
  • The recruitment of a Personalisation Facilitator to support and facilitate the strategy and guide its implementation across the organisation.

We are reviewing what support is currently offered, how it is delivered and what difference it makes to the lives of the people using the service, their families and carers. This involves being open and honest about the challenges we face, learning from others and ensuring that the people we support and their families are with us at each stage of the journey.


If you would like to be part of DSA’s revitalisation please email Caron Rooks on

Last Modified: 18/10/2017 3:59 PM