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Policy

DSA policies covering the Disability Standards can be accessed by clicking on the links below (you will need Adobe Reader or a similar application to view these files).

 

Policy​

About​

Standard 1 - Rights

 DSA is committed to the protection of the legal and human rights of all people.

 

Standard 2 - Participation and Inclusion

DSA is committed to ensuring ​our customers are able to participate in their community in their own way, enjoying the life they want like people of similar age, gender and culture.

 

Standard 3 - Individual Outcomes

DSA is committed to placing our customers at the centre of each decision in the planning, design and delivery of the service and supports they ask us to provide.

 

Standard 4 - Feedback and Complaints​

DSA genuinely welcomes and encourages customer feedback, ideas and suggestions. They are all valued and help us to develop a better service to meet our customers' needs and deliver positive outcomes.

 

Standard 5 - Service Access

DSA is committed to all people with a disability having the right to fair, honest, ethical and non-discriminatory access to a service and all the supports DSA provides.

 

Standard 6 - Service Management

DSA is committed to the development and maintenance of a customer service culture in everything we do.

 

Customer Communication and Participation 

Customer and community focus is the defining feature of DSA, This translates into personalised, local service, and honest and open communication with our customers.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Last Modified: 20/10/2017 10:47 AM