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Organisation

DSA is governed by a Board of Directors and is made of 8 business units:

  • Community Support Services

  • DSA Employment

  • Business Services

  • METS

  • Finance and Administration

  • Communications & Fundraising

  • Human Resources

  • IT, Systems and Facilities

Highlights for 2015 include:

Business Services

  • supported 567 employees in employment across our 4 Business Services locations
  • conducted 1,802 hours of group training and 441 hours of 1:1 training
  • expanded Saturday Social activities to meet growing demand
  • supported 26 employees from Condell Park and Seven Hills to complete their studies towards obtaining a Certificate III in Warehouse and Storage Operations accounting for an additional 2,155 training hours
  • continued implementation pf the personalisation readiness training program
  • merged DSA Assetcare amd DSA's Facilities department to improve efficiency and increase opportunities for staff and business development
  • improved sales by $643k (11.3%) through increased sales in the airline service business and also in the volume of work from other key customers

Community Support Services

  • officially opened 2 new accommodation services in Goulburn and a purpose built mentoring facility in Rossmore
  • secured new drop-in support funding for mentoring services in the Southern Illawarra region
  • successfully tendered for new Individual Accommodation Support Packages (IASP) in South West Sydney and the Southern Highlands and mew mentoring sites in Cabramatta and Tamworth
  • achieved accreditation to provide Crucial Conversations and Influencer Training

Transition To Work

  • increased overall number of job seeker participants and also the number of service outlets
  • supported learning hubs established with griwth in student numbers and interest
  • provided work readiness support for 149 young people
  • 83% of graduates achieved an employment outcome, 11% went on to complete further studies and 6% transferred to a day program
Hunter Team
  • increased the number of people with NDIS funding choosing DSA to support services and a range of supports
  • grew allied health / psychology service delivery and commenced new services including the Tomaree Links to the Community program and Case Management Services in Salamander Bay
  • established and implemented a new operating model for the NDIS environment including new roles, the implementation of a new customer database and centralised rostering
  • increased engagement with local communities through the development of partnerships and through expos and community events leading to improved outcomes for customers

Community Connections

  • represented DSA at more than 230 expos, community events and network meetings
  • fielded an average of 310 enquiry calls per month
  • achieved 70% growth of the in-school Student Self Worth program with sessions delivered to an additional 5 schools and a nomination received in the Zest Awards
  • established regional joint community engagement teams to strengthen links in local communities
  • supported the delivery of an increased number of Carer Support Network events

METS Training Services

  • achieved a surplus despite the significant impact of the Smart and Skilled reform of the NSW Vocational Education and Training (VET) system
  • successfully tendered for prequalification to deliver Early Childhood Education and Care sector development services
  • continued delivery of Certificate II in Warehouse Operations to both DSA and non-DSA supported employees
  • delivered a range of short courses to external organisations in the government, community and business sectors
  • 449 enrolled students as at 30th June including 289 funded (APL or Smart & Skilled) and 160 fee for service students 

Communications and Fundraising

  • increased brand awareness through consistent presentation of marketing materials, advertising and community engagement activities
  • increased brand pride within workforce
  • implemented stage one of the new fundraising strategy

Human Resources

  • continued workplace safety culture improvements with a reduction in Lost Time Injury Frequency Rate and a reduction in Workers Compensation premiums
  • maintained high satisfaction scores in employee opinion surveys
  • received almost 5,000 hours of volunteer time and talent
  • facilitated or delivered more than 11,400 training hours including the implementation of a new induction program
  • finalist in the NSW Business Chamber Business Awards and the Australian Human Resources Institute Excellence Awards for our Culture Change Program

IT, Systems and Facilities

  • continued the development of IT infrastructure including the platforms for the intranet including a Customer Relationship Management tool and rollout of new hardware
  • maintained companywide ISO9001:2008 certification
  • alignment of DSA’s policies, procedures and practices with the six new NSW Disability Service Standards and the National Quality Framework
  • continued our program of facility renovations and upgrades across our more than 50 sites including the development of a new Day Options facility in Blacktown
Last Modified: 14/03/2016 10:35 AM