Disability Services Australia (DSA) was started in 1957 by a group of parents to create employment opportunities for their sons and daughters with a disability.
Today we are a not-for-profit social enterprise employing more than 1,400 people in key regions of New South Wales including the Hunter, the Illawarra, Metropolitan Sydney, the Southern Highlands and Southern Ranges.
WE EMPOWER PEOPLE TO MAKE THEIR OWN DECISIONS
We support people to develop the skills and capabilities they need to participate in society and contribute to the economy. Our purpose is to support the lives of people with a disability by enabling opportunities for choice, inclusion and achievement at home, in the community, through education and training and in employment.
We recognise the fundamental importance of families and carers in our customers’ lives and we work together with people with a disability, their families and carers to design the combination of services they need to live a full life. Customer and community focus is a defining feature of DSA where everything is orientated to achieving the outcomes people want in their lives. This translates into personalised, local service and honest, open communication with our customers and their families.
WE REMAIN FIRMLY COMMITTED TO THE VISION OF OUR FOUNDING FAMILIES
The disability services sector is experiencing a period of turbulence driven by the introduction of the National Disability Insurance Scheme (NDIS).
To thrive in this new world we are continuing on our path of innovation; developing the range and quality of our service offerings to meet the challenges and opportunities that come with the change to an individualised funding model.
We are continuously developing to ensure we offer individualised, personalised services that can best meet the changing needs of our customers without ever losing sight of our mission.
WE STRIVE FOR OPERATIONAL EXCELLENCE
Our commitment to quality, continuous improvement] and excellence is unwavering. Our Quality Management System is certified to ISO9001:2015, fully aligned to the National Disability Service Standards 2013 and reflects best practice in everything we do. Substantial work has been completed to ensure we have fit for purpose back office systems that enable efficiency and growth and we are clarifying and simplifying service delivery systems to enhance our customers’ satisfaction.
The DSA workforce is made up of people with diverse values, backgrounds, skills and experiences. We value this diversity and recognise the many benefits that this brings to DSA and our customers.
WE HAVE STRONG RELATIONSHIPS WITH GOVERNMENT
Federal and State Government funding is our major source of income. In New South Wales, we are funded by the Department of Family and Community Services (Ageing, Disability and Home Care - ADHC) and the Department of Education (DoE). At the federal level we receive funding from the Department of Social Services (DSS) and as accredited NDIS providers we deliver a range of funded services to our customers.